In India banking has been all about branches. A few years back it was imagined that banking could not be done from outside or another bank branch. But banking system in India has completely involved as it provides several types of remote monitoring and operating channels.The main intention behind providing all these extra kind of services to customers is to make it convenient for the customer, operate securely, save service cost to the bank and operate remotely.So only this self-service terminal also introduces to eliminate the human intervention or without interacting with the bank tellers customers can make their things done remotely.
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cheque deposit kiosk |
The Banking in India has introduced a closed-door air-conditioned ATM in the outlet . Through this, the customers can make the transactions done such as cash depositing, cash withdrawing, balance enquiry, bill payments and mobile top-ups.In the same way, Cheque box will be placed in front of every bank to help the customers from waiting to clear the cheques by standing in a queue. Customers can put their cheque’s which need to be cleared into the cheque box. Bankers will be regularly taking that cheque box and they will be cleared.
The cheque deposit kiosk has been introduced, which will be like bill payment and cash depositing kiosk using which user can clear their cheque by submitting through one of the terminals of the kiosk. cheque deposit kiosk is a self-service terminal which does the task without human intervention.
What lead to the invention of Cheque deposit kiosk?
Large number of customers walk‐in for depositing cheques :
• Customers were hesitating to deposit cheques in drop boxes due to the absence of acknowledgement receipt from the bank they deposited.
• Reserve Bank of India (RBI) mandate requires cheque receipt acknowledgement as mandatory .
• Long queues lead to dissatisfied customers.
• Minimise human intervention costs for Cheque Collection Operation.
• Convenience to customer, can deposit cheque 24 x 7 and collect receipt
As per the rules of Reserve bank of India, every bank should provide a receipt for every deposit. so that customer can track the transaction details and can have it like proof for his transaction in case any further failure occurs.
